We take complaints very seriously at Probitas 1492 and aim to handle them to your satisfaction in a quick and efficient manner.
As a customer of Probitas 1492, if you have any questions or concerns about your policy, or the handling of a claim, in the first instance please contact your broker, intermediary or retail agent.
If you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to our local office canada@probitas1492.com or by contacting our London office:
Complaints team:
Telephone: +44 (0)20 3972 5810
Email: complaints@probitas1492.com
Complaints Manager Probitas 1492 88 Leadenhall Street London EC3A 3BP
To help speed up the process, please provide the following information when submitting your complaint:
In the unlikely event that you remain dissatisfied with the way we have handled your complaint; you may refer your grievance to the Complaints team at Lloyd’s:
Telephone: 020 7327 5693 Fax: 020 7327 5225 Email: complaints@lloyds.com
Complaints Lloyd’s One Lime Street London EC3M 7HA
www.lloyds.com/complaints
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints or from the above address.
Should you remain dissatisfied with this response, you may request that we refer your complaint to “Lloyd’s Complaints Department”, who will review the complaint and reply to you directly.
Also note that if your concerns are not addressed to your satisfaction, in Canada, you have the right to continue to pursue the complaint with:
Toll free number: 1-877-225-0446 www.giocanada.org
Toll Free: 1-877-525-0337 Québec: (418) 525-0337 Montréal: (514) 395-0311 www.lautorite.qc.ca