At Probitas Pacific, our claims philosophy is built on integrity, responsiveness, and empathy. We aim to minimise disruption to our clients’ businesses by delivering a high-quality, proactive service. Valid claims are paid promptly, decisions are made quickly and fairly, and transparency is maintained throughout the process.
To lead our in-house claims function in Australia, Maya Lazarus has been appointed Claims Manager. A qualified lawyer with over 20 years of insurance experience across broking, underwriting, and claims, Maya brings deep expertise in financial institutions, IT & cyber, and medical malpractice. She is recognised in the market for her practical, empathetic, and commercially attuned approach.
Claim time is stressful enough—our goal is to reduce frustration through simple, honest and collaborative approach.
Under Maya’s leadership, our claims function works in synergy with underwriting and the broader business.
Our vision includes:
For claims notifications or circumstances lodgement in Australia, please follow the simple steps below:
Probitas Pacific PI Claim Form Probitas Pacific IT Claim Form Probitas Pacific ISR Claim Form
australiaclaims@probitas1492.com Please include:
Call 1300 011 492
Your claim will be acknowledged promptly with a reference number and any further information required to assess coverage and strategy.
If all necessary information is provided, a proposed way forward will be outlined—this may include appointing a panel lawyer or adjuster. If an external provider is engaged, they will contact the broker first.
As the claim progresses, updates will be provided at key milestones. Claims handlers are available to answer any queries and provide support throughout.
Please Note: For cyber claims, please refer to your policy schedule for incident response managers contact details. They can be contacted 24/7 and provide support following a cyber incident.